Job review from Tim in SIDNEY, ME 04330 on 04/01/26

We were very pleased with the work done. We were not pleased with being given a 3 hour window for the service rep to arrive and him not showing up until 1 1/2 hours after that time had elapsed. You have to be more respectful of your customers' time. I understand that emergencies sometimes happen, but you should communicate with the customer when you know you are going to be late. Once the service rep showed up and finished his work, we were very pleased with the result.

The call representative left me with the impression that the service rep was finishing the job prior to coming to our house and she told me that he would be here before 1 PM. He arrived at 1:35.

Adam did a great job and cleaned up thoroughly after he finished.