Testimonials for TC Hafford Basement Systems

“Amazingly awesome. I would never have gone into what they cleaned up. I have had nothing but the greatest compliments from my electrician and plumber about how clean and bright it is to work in there now. They cleaned everything up. I cannot say enough about how satisfied I am with the outcome.”

“We would like to especially thank Justin and Mike for their hard work and going the extra mile to make sure the job was done right. It’s a real relief that we can now check our furnace without sinking into inches of water or mud!”

We heard that you were the company to go with from a number of people.  "TC Hafford was the best when it came to fixing wet basements." Very satisfied.

I wanted to let you know how happy I am with the job done on my basement. The whole procedure was with almost no stress, and Sam explained everything to me until I'd understand, even when it meant me bugging him with text questions. He never got impatient! Everyone was friendly and professional, and always ready to answer any questions as they worked. I am very happy with how it turned out, and when we had the big rain storm last weekend, I went down cellar and not a drop was leaking! But I could hear water in the drainage pipes, so knew there would be no water on my floor! It made me smile!  You are a very good company to work with, and I would recommend you to anyone. I also appreciated the fact that everyone there is a good communicator, always getting right back to me if I called, and passing on the information if needed.  I hope you all have a safe and happy Memorial Day weekend, and thanks again for such a wonderful job.  I really do think Sam deserves a bonus, if you knew how often I bugged him with questions!!  Thanks very much

I wanted to let you know how happy I am with the job done on my basement. The whole procedure was with almost no stress, and Sam explained everything to me until I would fully understand; even when it meant me bugging him with text questions. He never got impatient! Everyone was friendly and professional, and always ready to answer any questions as they worked. I am very happy with how it turned out, and when we had the big rainstorm last weekend, I went down cellar and not a drop was leaking! But I could hear water in the drainage pipes, so I knew there would be no water on my floor! It made me smile!  You are a very good company to work with, and I would recommend you to anyone. I also appreciated the fact that everyone there is a good communicator, always getting right back to me if I called, and passing on the information if needed.

Everything went great Travis and Jesus worked well together and Travis answered all of my questions! Everything was cleaned up... better then how it was when they arrived. I cant wait to see it in action come spring thaw! 

I cannot tell you adequately how pleased I was (am) to deal with your company. Dealing with house maintenance is all new to me, very frightening, and definitely not my area of expertise. Everyone was a pleasure to deal with - from the always helpful, friendly, and kind office staff who initially answered my panicked phone call, to Mike the wonderful salesman, and even the crew who did the work fixing my foundation. Most companies do not realize how important it is to have excellent customer service skills in their employees. That is what people remember, and keeps them returning. All of you turned a frightening, disasterous situation for me into one that I realize could have been a lot worse. Thank you for being there when my need was great, and please keep up the excellent work! 

When I called TC Hafford Basement Systems, their office staff was great. When the sales representative gave us the estimate, I liked how he was not pushy. The installation crew was professional, knowledgeable & friendly. I was extremely satisfied with the work TC Hafford did for me! More people need to know about the Iron Ochre problem in New England. One in five homes have it and your company is the only one to deal with it properly.

When I called TC Hafford Basement Systems the office staff who greeted me over the phone was exceptional and courteous. The sales representative who arrived was precise and helpful. Then when the installation crew arrived, they were professional, accurate and knowledgeable. I am extremely satisfied with the work done on my home, the issue was completely resolved. I chose TC Hafford for their reputation and I was not disappointed.

“The guys arrived Friday morning and after answering a few remaining questions we had, they wasted no time getting to work. Everyone on the crew was friendly and I was impressed with their efficiency. Hats off to them, they were great!”

I was very impressed with your workers and their work ethic. They were constantly busy getting the job done and were very nice, and personable. Gold stars for all of them!

"I just had work done at my home and I wanted to tell you the crew that were here were excellent. They were such great guys! They were clean, neat and very polite. They deserve a good pat on the back and you are lucky to have them as employees!"

“I just had Travis and his crew here and I wanted to tell you they were excellent. They were such great guys! They were clean, neat and very polite. They deserve a good pat on the back and you are lucky to have them as employees.”

The office staff at TC Hafford Basement Systems was perfect, working with my schedule to set up my free estimate. The sales representative was informative and very friendly. The installation crew who arrived to fix my basement problems were very nice. I was overall very satisfied with the work TC Hafford did for me. I’m very happy with the job; it should make a huge difference with the heat upstairs since it is now so insulated downstairs. Glad to be rid of the water and mildew smell – Thank you!

Good morning, All too often we grumble when things don't turn out exactly as we want, when we want, and at a cost we want, without letting people know when our expectations have been met, or exceeded. I am probably as guilty as the next guy.   In July we contacted you about our crawl space.  Within 2 weeks Daryl visited us, and on the same day quoted and scheduled the work. He was professional and helpful at every phase of the project. We were kept informed by Amanda as to how things were progressing - "do you have any questions?", and in 39 days from the initial visit to the crew driving away, we had a finished project.   Ryan, Josh, and Taylor did a first-class job.  They explained the steps to be followed, cheerfully answered questions, did the work, and completed the project on time and absolutely hit a home run with quality.     Daryl, Amanda, Ryan, Josh and Taylor are a credit to TC Hafford.  They are the kind of people every business owner dreams about having - professional and a delight for the customer to deal with.   We are sure that you realize how good they are, but want you to know what we think.  You are lucky to have them all, and we hope that you will let them - and everyone who works for TC Hafford know - just how good they are, and that they are credit to themselves and the company.   Thanks again to all for a job very well done, and please feel free to use us as a reference wherever and whenever you would like to.