All too often we grumble when things don't turn out exactly as we want, when we want, and at a cost we want, without letting people know when our expectations have been met, or exceeded.
I am probably as guilty as the next guy.
In July we contacted you about our crawl space. Within 2 weeks Daryl visited us, and on the same day quoted and scheduled the work. He was professional and helpful at every phase of the project. We were kept informed by Amanda as to how things were progressing - "do you have any questions?", and in 39 days from the initial visit to the crew driving away, we had a finished project.
Ryan, Josh, and Taylor did a first-class job. They explained the steps to be followed, cheerfully answered questions, did the work, and completed the project on time and absolutely hit a home run with quality.
Daryl, Amanda, Ryan, Josh and Taylor are a credit to TC Hafford. They are the kind of people every business owner dreams about having - professional and a delight for the customer to deal with.
We are sure that you realize how good they are, but want you to know what we think. You are lucky to have them all, and we hope that you will let them - and everyone who works for TC Hafford know - just how good they are, and that they are credit to themselves and the company.
Thanks again to all for a job very well done, and please feel free to use us as a reference wherever and whenever you would like to.
Steve M. of Bremen, ME
Thursday, September 10th